Customer Privacy Notice

Contact details

Telephone: 07752 853583
Email: pristineroofcleaningsolutions@gmail.com

What information we collect, use, and why

To provide services and goods, including delivery, we collect or use:

• Names and contact details
• Addresses
• Purchase or account history
• Payment details, including card or bank information for transfers and direct debits
• Photographs or video recordings

To comply with legal requirements, we collect or use:

• Names
• Contact information
• Financial transaction information

For dealing with queries, complaints or claims, we collect or use:

• Names and contact details
• Addresses
• Payment details
• Purchase or service history
• Customer or client accounts and records
• Financial transaction information
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights.

• Your right of access – You have the right to ask us for copies of your personal information and certain other information, subject to applicable exemptions.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information, subject to applicable exemptions.
• Your right to restriction of processing – You have the right to ask us to limit how we use your personal information.
• Your right to object to processing – You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time.

If you make a request, we must respond without undue delay and in any event within one month. To make a data protection rights request, contact us using the details above.

Our lawful bases for the collection and use of your data

Providing services and goods: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal requirements: Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply except the right to erasure, the right to object and the right to data portability.

Queries, complaints or claims: Legitimate interests – we collect or use your information because it benefits you, our organisation or someone else without causing an undue risk of harm. All of your data protection rights may apply except the right to portability.

Our legitimate interests are to use relevant customer information to respond to and manage enquiries, complaints and claims relating to our services. This enables us to communicate with customers, investigate issues, maintain appropriate records and resolve matters fairly and effectively. We only use information reasonably necessary for these purposes and limit its use to the relevant matter. Customers would reasonably expect us to retain and use relevant information when they contact us with an enquiry, complaint or claim. We consider the impact on customers' privacy to be limited and proportionate and do not use this information in ways that unfairly override their rights or interests.

For more information about our use of legitimate interests, contact us using the details above.

Where we get personal information from

Directly from you.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, dealing with enquiries, complaints or claims, and meeting legal, accounting and tax obligations. Retention periods vary depending on the type of record and why we hold it. We periodically review the information we hold and securely delete or anonymise it when it is no longer required. Where another law requires us to keep particular records for a specified period, we retain those records for that period.

Who we share information with

Data processors

Cloud-based customer management, communications, advertising and IT service providers used by the business in the UK and internationally. These providers may collect, store, manage and communicate customer enquiries and information. This may include hosting and cloud storage, email and communications services, customer management systems, online forms, advertising and lead-management services, and other IT services required to operate the business.

Others we share personal information with

• Relevant regulatory authorities
• Organisations we are legally obliged to share personal information with

How to complain

If you have concerns about our use of your personal information, make a data protection complaint to us:

Email: pristineroofcleaningsolutions@gmail.com
Telephone: 07752 853583

If you remain unhappy after raising a complaint with us, you can complain to the Information Commissioner's Office: