Define the work before comparing quotes
Roof cleaning can mean several different things to different customers: removing a thick layer of moss, dealing with a green surface film or clearing debris from the lower edge. Begin with what you can see and the problem you want addressed. A roof that looks dark does not automatically need the most extensive treatment, and a leak needs investigation rather than an appearance-led booking.
Our methods are hand moss removal, soft washing where suitable and optional biocide. We never pressure wash roof tiles. A useful quote explains the proposed stages for the roof in front of us, including what happens to debris, rather than relying on the phrase “roof cleaning” to imply every possible task.
One enquiry can cover several roof types
An extended home may combine a tiled main pitch with a smaller flat covering and a glazed conservatory below it. Those surfaces should not all be treated as a tiled roof. Tell us about each part so suitability and access can be considered separately. A conservatory roof is not a platform from which somebody should work on the pitch above.
For natural slate, the condition of edges and fixings matters; for a flat covering, the material and outlet arrangement need identifying. The linked material pages explain those distinctions. If your home combines several coverings, describe each one and any visible faults. The access and proposed cleaning method should be considered separately for the surfaces involved.
Access is part of the scope
Say whether a side gate is locked, a passage is shared or a rear garden can only be reached through the property. Parking and extensions beneath the eaves also affect the plan. Discuss these details before a visit, and provide photographs taken safely from the ground. A wider view can show access more clearly than a close-up of the roof alone.
For rented homes, agree who authorises the work and who arranges access. The landlord and agent page discusses tenant notice and photographic records. Keeping the decision-maker and on-site contact distinct helps avoid asking an occupant to approve a job that somebody else is paying for.
Surface treatment and the drainage destination
Where biocide is appropriate, product instructions and the surrounding environment guide its use. Mention ponds, plants, pets, watercourses and drains, and explain where a downpipe discharges if known. Share any maintenance guidance for the covering too. Looking at the material and its drainage route together helps decide whether treatment belongs in the proposed work.
Treatment and physical removal have different roles. Hand work deals with established moss; biocide addresses remaining growth and spores where suitable. Tree cover, orientation and weather exposure continue to affect how the roof dries. Watch the covering and outlets between visits, particularly where a sheltered pitch has previously shed clumps into the gutter.
Why gutter care belongs in the conversation
Roof debris can end up at gutter outlets, so cleaning needs a plan for clearing what has fallen. If a gutter was already overflowing, describe that separately. An obstructed downpipe can prevent an emptied run from draining, while a leaking union or sagging section may need a gutter repair. Note the exact location of the water to help those tasks be considered.
Our gutter cleaning and repair pages explain clearance, joints, brackets and minor adjustments. They are useful companions to roof cleaning when the rainwater system also needs attention. Ask which work is included and how any separate repair addresses the fault found. Knowing the agreed scope makes it easier to compare proposals and decide what to go ahead with.
Arrange roof care across Surrey
We cover Guildford, Farnham, Godalming and Haslemere within Surrey from our Petersfield base. Use the Guildford roof-cleaning link below for more about roof condition and access, or the Farnham and Godalming gutter links for rainwater maintenance. Send your full address with the enquiry, along with photographs and anything you know about the covering.
Preparing the enquiry is easier when you separate the surfaces and concerns: moss on the main pitch, a flat extension, a dripping gutter or access through a shared passage. Use the linked roof methods and material advice to gather those details. For a free quote, complete the form, call 07752 853583 or send a WhatsApp message with your address and observations.
Common questions
What details should I send for a Surrey roof-cleaning quote?
Include your full address, the covering if known, visible growth or faults and access arrangements. Safe ground-level photographs help show both the roof and what lies below it.
Should I include a flat extension roof in the enquiry?
Yes, describe it separately from the main pitch. Its covering, drainage and access must be considered on their own rather than assumed suitable for the tiled-roof method.
Can a landlord send the enquiry?
Landlords and agents can enquire using the existing landlord service. Identify who approves the quote, arranges access and receives the photographs.
Related reading
Based in Petersfield, working across Hampshire · Surrey · Sussex, insured to £5,000,000 public liability.